General terms and conditions for BioBloom GmbH

  1. Offer and Conclusion of Contract

Orders must be made in writing and signed by the customer to be legally valid. Orders can also be placed by e-mail, in which case a signature is not required. The order is a binding offer by the customer. This offer is considered as accepted by BioBloom when the ordered goods are shipped to the customer within 14 days. The consignment of the delivery is sufficient to meet this deadline.

  1. Provided Documents

BioBloom reserves all proprietary rights and copyrights to all documents provided to the customer in connection with the order, such as package inserts. These documents may not be made available to third parties. Should such documents be forwarded to the customer in advance, in other words before the order is placed, and subsequently no order is placed, these documents must be returned to BioBloom immediately and it is not permitted to make copies in any form whatsoever.

  1. Purchase Price and Payment / Retention and Exclusion of Set-off

The prices from BioBloom include VAT and the packaging costs, however not the delivery and shipping costs.

Payment of the purchase price must be made exclusively to the following bank account of BioBloom:

Raiffeisenbank Weiden am See
IBAN:AT51 3310 6000 0002 2541

The invoice will be provided together with the delivery and the purchase price is to be paid to the above account within 14 days after receipt of the delivery. The deduction of a discount is not permitted. An interest fee of 5% will be applied to all late payments. In addition, in the event of late payment, the customer shall reimburse BioBloom for all costs associated with the collection of the purchase price, such as for debt collection agencies or lawyers and court costs, at the standard rates and an appropriate amount.

Until the purchase price has been paid in full, the delivered goods remain the property of BioBloom.

The customer is only authorized to exercise a right of retention to the extent that a counterclaim is based on the same contractual relationship and their claim has been legally established by a court or is undisputed by BioBloom, whereby it may not limit their other claims under the title of warranty.

  1. Warranty and Notice of Defects

Insofar as the information contained in the brochures, advertisements and other offer documents from BioBloom is not expressly designated as binding, no performance, warranty, damage or other claims can be derived from the same.

Insofar as the customer is entitled to legal claims for warranty or rectification or replacement, BioBloom is entitled to refuse the type of supplementary performance chosen by the customer if it is associated with disproportionate costs and another type of supplementary performance is possible without significant disadvantages for the customer.

BioBloom is not liable for damages caused by the customer refusing the supplementary performance or for such damages that arise as a result of withdrawal from the contract by the customer.

The customer agrees that BioBloom will select the carrier to deliver the ordered goods to the customer, whereby said carrier must be a (commercially) authorized company. In this case, the risk passes to the customer with the transfer of the goods to the carrier and BioBloom is not liable for any damages to the goods caused by the carrier during the delivery.

  1. Other

The entire legal relationship between BioBloom and the customer resulting from the order is subject to both the substantive and procedural law of the Republic of Austria, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The local court of jurisdiction for this legal relationship is based on the location of the registered headquarters of BioBloom in Austria.

  1. Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the contract.

To exercise your right of withdrawal, you must contact us

BioBloom, Frauenkirchenerstraße 12, 7143 Apetlon, +43664/88747710,

with a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can also find a withdrawal form or another clear statement on our website at (Download hier)

which you can complete and submit electronically. Should you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of the receipt of your withdrawal.